Online Access Free 7497X Exam Questions

In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

• A.PU Logs
• B.System Logs
• C.Service Logs
• D.Agent Browser logs
• E.Provider Logs

Which statement describes the function of the Unified Collaboration Model (UCM)?

• A.It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
• B.It is a normalized model for all resources and Interactions that provides states for resources and interactions.
• C.It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
• D.It is an agent selection component based on attribute matching across all channels.

Which statement describes the function of the Work Assignment Snap-in?

• A.It is responsible for interaction routing.
• B.It helps Avaya Oceana customer* build their business logic.
• C.It provides contextual information.
• D.It is a normalized model for all Avaya Oceana resources.

When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

• A.UCID
• B.Call Ref ID
• C.Context ID
• D.Session ID
• E.Call 10

From where can you change the log-level for Avaya Oceana snap-in components?

• A.Breeze Node CLI
• B.System Manager
• C.Omni channel Data store
• D.Avaya Control Manager