Online Access Free 7497X Exam Questions

Which credentials does Avaya Oceana Workspaces use for Agent login?

• A.Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
• B.Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
• C.Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
• D.Avaya Breeze Authorization Service and LDAP as Authentication Authority

When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

• A.Avaya Aura Session Manager
• B.Avaya Aura Experience Portal IVR Application
• C.Avaya Aura Communication Manager
• D.Avaya Aura Application Enablement Services

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

• A.Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center,
• B.Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
• C.Verify If you can launch the Omnichannel Administration Utility successfully.
• D.Check if you get a PING response from Avaya Control Manager Server from Web Server.

Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

• A.Unified Collaboration Model (UCM)
• B.Unified Collaboration Administration (UCA)
• C.Call Server Connector (CSC)
• D.Unified Agent Controller (UAC)

After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

• A.Work Assignment
• B.Context Store
• C.Messaging Service
• D.Unified Collaboration Model
• E.ORC Rest Service