You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?