Explanation
The tcpdump tool is the main troubleshooting tool of Avaya SBCE, which can capture network traffic. Using tcpdump is a reliable way to analyze the information arriving to and sent from the SBC.
However, tcpdump has its own limitations, which can make troubleshooting difficult and time consuming.
This traditional tool is not useful in handling encrypted traffic and real-time troubleshooting.
The traceSBC tool offers solutions for both issues.
In Real-time mode, traceSBC must be on active Avaya SBCE. traceSBC is started without specifying a file in the command line parameters. The tool automatically starts processing the log files. The live capture can be started and stopped anytime without affecting service.
Example:
# traceSBC
References: Troubleshooting and Maintaining Avaya Session Border Controller for Enterprise (December
2015), page 27
https://downloads.avaya.com/css/P8/documents/101014063

Explanation
See step 8 and step 9 below.
Repairing replication between Avaya BreezeTM and System Manager
Procedure
1. On the System Manager web console, navigate to Services > Replication.
2. In Replica Group column, click CollaborationEnvironment_3.1.
3. In Replica Node Host Name column, locate Avaya BreezeTM.
4. Verify that the status of the Synchronization Status field is green. If not, go to Step 5.
5. If Presence Services Snap-in has been deployed, in the Product column, verify that both Avaya BreezeTM and Presence Services are displayed.
6. Select Avaya BreezeTM, and click Repair.
7. After 2-15 minutes, verify that the status of the Synchronization Status field is green. If not, go to Step 8.
8. Verify that Enrollment Password is not expired.
a. Navigate to Services > Security.
b. In the navigation pane, click Certificates > Enrollment Password.
9. If the Enrollment Password is expired:
a. Enter a password, and click Commit.
It is highly recommended that the same password must be used. Otherwise, Avaya BreezeTM and Presence Services must be re-administered, because System Manager Enrollment Password was configured during deployment of Avaya BreezeTM.
b. Open an SSH session to the Avaya BreezeTM Management Module IP address as sroot.
c. On the command line interface, enter initTM -f.
d. When prompted for the enrollment password, enter the password that you provided in Step 9a.
e. Repeat Step 1 to Step 6.
References: Avaya Aura Presence Services Snap-in Reference, Release 7.0.1 (December 2016), page 223
https://downloads.avaya.com/css/P8/documents/101013646

Explanation
The system requires the DNS server to resolve the host names for alarming and remote access name associated with the Avaya Service Center.You must supply a DNS address entry, even if it is unused and/or unreachable.

Explanation
The AXC connector is always co-resident with the Avaya message store.

References: Administering Avaya Aura Messaging Release 6.2, Issue 2.2 (December 2013)
https://downloads.avaya.com/css/P8/documents/100172127