Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

A customer called in stating that none of their users can IM or see each other's Presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?

When enabling Remote Workers for the Avaya One-X Communicator to access the IM functionality of Avaya Presence Services on Avaya Breeze, which additional configuration step is required on the Avaya Session Border Controller for Enterprise (ASBCE)?

When enabling Remote Worker telephones to access a Public Directory, which additional configuration item needs to be configured on the Avaya Session Border Controller for Enterprise (SBCE)?