Online Access Free BA15 Exam Questions

When running workshops it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop. Which of the following terms describes this role?

• A.The scribe.
• B.The arbitrator.
• C.The stakeholder.
• D.The facilitator.

What type of model is a 'Business Activity Model' (BAM)?

• A.Dynamic
• B.Physical
• C.Conceptual
• D.Logical

Which of the following is an example of 'Individual Tacit Knowledge'?

• A.Process.
• B.Intuition.
• C.Culture.
• D.Norms.

An airline wishes to assess the punctuality of its flights. What type of business activity would do this?

• A.An enabling activity.
• B.A controlling activity.
• C.A monitoring activity.
• D.A planning activity.

Which of the following actions could sustain business change?

• A.Ensure that improved staff performance is not rewarded.
• B.Develop the coaching skills of selected staff members.
• C.Establish clear benefits for selected, powerful stakeholders.
• D.Retain the previous system and its associated processes.