Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's creative problem-solving model?

An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system. What investigation technique is the analyst using?

Which ONE model is used for planning the training the support that people need as they adapt to change?

An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one department. There is no requirement to store historical information. However, there are currently eight departments and over one hundred employees. How would this relationship be shown on an Entity Relationship diagram?

The following is a list of statements concerning investigation techniques.
a. Questionnaires are an effective way of developing rapport with the business users.
b. Workshops are an effective way of obtaining user buy-in and acceptance.
c. Protocol analysis involves following a user for a period to find out what they do.
d. Scenarios can be used as an effective basis for the development of prototypes.
Which of the following is correct?