Online Access Free ITILF Exam Questions

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?

• A.Service Design.
• B.Service transition
• C.Service operation.
• D.Service level management

Which process is responsible for managing all service requests from users?

• A.Event management
• B.Request fulfilment
• C.Change fulfilment
• D.Incident management

In which of the following areas would ITIL complementary guidance provide assistance?
1 . Adapting best practice for specific industry sectors
2 . Integrating ITIL with other operating models

• A.Option 2 only
• B.Both of the above
• C.Neither of the above
• D.Option 1 only

How is a service delivered between departments of same organization classified?

• A.Organizational service.
• B.Mission Critical service
• C.Internal Service
• D.External Service

What should a release policy include?

• A.Roles and responsibilities for updating the configuration management database (CMDB.
• B.Criteria and authorization to exit early life support and handover to the service operation function.
• C.How request for changes (RFCs) are approved for software releases in the IT production environment.
• D.Roles and responsibilities across all the service transition processes.