Online Access Free ITILF Exam Questions

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Escalation
• B.Prioritization
• C.Detection
• D.Categorization

Which is responsible for the production of the service design package (SDP)?

• A.Service design
• B.Design coordination
• C.Service portfolio management
• D.Service catalogue management

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

• A.Virtual
• B.Outsourced
• C.Centralized
• D.Local

Which of the following statements about standard changes are CORRECT?
1 . The approach is pre-authorized
2 . The risk is usually low and well understood
3 . Details of the change will be recorded
4 . Some standard changes will be triggered by the request fulfillment process

• A.1, 2 and 4 only
• B.2 and 3 only
• C.1 only
• D.All of the above

Which one of the following activities is NOT part of the Deming Cycle?

• A.Plan
• B.Do
• C.Co-ordinate
• D.Act