Online Access Free L3M4 Exam Questions

'The individual does not believe that the change is really happening and looks for evidence that it is not true'.
Which stage of the Kubler-Ross model does this describe?

• A.Shock
• B.Depression
• C.Frustration and anger
• D.Denial

You are a procurement manager for a successful electrical component re-seller and distributor. The company presently carries stock of over fifty thousand different items, some of which may be variances of the same product, or similar products from different manufacturers. The managing director of the business is looking to increase the margin on products sold and has asked for your support. It is a competitive industry with a customer base that will be resistant to a price increase. Which of the following could support this request?

• A.Reduce the range of products purchased
• B.Standardize the products purchased
• C.Increase the range of products sold
• D.Improve the quality of products purchased

Which two of the following are 'soft' factors, within the framework of the 'McKinsey 7S' model?

• A.Systems
• B.Style
• C.Shared values
• D.Strategy

Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

• A.Industrial stoppages / strikes / sabotage
• B.Overcoming of resistance to change / increased co-operation and productivity
• C.Never-ending debates / time-wasting / indecision
• D.Longer holidays / higher pay / more sunshine

According to CIPS, which of the following are not included in the five 'rights' of procurement and supply?

• A.Goods
• B.Manner
• C.Source