In the application of price adjustment formulae, which of the following would be acceptable for a supplier to increase its selling price?

A local hospital has had to use a number of substitute cardiac pacemaker devices, due to poor delivery performance from its regular contracted cardiac equipment supplier. Which key performance indicators would be suitable to monitor the performance of the supplier in this area to help prevent the issue from reoccurring?
Select TWO that apply.

In the Kubler-Ross Change Curve, which of these comes second?

Which two of the following are 'soft' factors, within the framework of the 'McKinsey 7S' model?

'Positivity' is about (choose one):