100-140 Exam Question 116

Joe calls in to report internet outages. A customer service technician enters the trouble ticket shown below.
Review the trouble ticket below and classify which parts of this ticket follow documentation best practices.

Move the description to each label to identify whether the part of the documentation referenced by the label meets documentation best practices or does not meet documentation correct practices.
Note: You will receive partial credit for each correct answer.

100-140 Exam Question 117

When using AI tools to update internal documentation based on troubleshooting findings, what security risk must be addressed?
  • 100-140 Exam Question 118

    An IT technician is tasked with upgrading the processor of a desktop computer. Before proceeding, the technician needs to verify compatibility between the new processor and the existing motherboard. Which specification is most critical to check on the motherboard to ensure compatibility with the new processor?
  • 100-140 Exam Question 119

    During a support session, a macOS user needs assistance finding logs that detail when their applications last updated.
    Which section of the Console app should the IT support technician guide the user to check?
  • 100-140 Exam Question 120

    During a network audit, an IT support technician needs to guide a macOS user to locate their IPv6 address to ensure compliance with the latest security protocols.
    What should the technician instruct the user to do?