Online Access Free 350-060 Exam Questions

You are working as a Tier 2 NOC employee at a service provider. The service provisioning team has opened a trouble ticket indicating that their provisioning application is timing out while provisioning new MPLS VPNs for a large customer. They believe it is a network problem because not every site is experiencing the provisioning failure. No actual customers have reported any network problems. Upon receiving the ticket in your work queue, you perform basic troubleshooting steps and find that ping, traceroute, and Telnet work to all the sites. You begin to doubt that the network is at fault.
Which two steps should you take before escalating to Tier 3? (Choose two.)

• A.Verify that the ACLs are not preventing provisioning traffic.
• B.Suggest that the provisioning team reboot their servers.
• C.Check for packet loss on the network path to the affected sites.
• D.Review all network change requests that were submitted prior to the problem having started.

Scenario:
Your company hosts a Voice Over IP (VoIP) service for its customers. Your Voice Operations
center is responsible for all VoIP applications, including servers, gateways, and provisioning. The NOC is responsible for the network infrastructure, including LAN, WAN, Firewalls, and QoS.
Your Voice Operations Center started receiving calls in the early morning from customers who did NOT have dial tone and could NOT place or receive calls. The Operations Center was UNABLE to find any problems with their applications. At this point, they switched from the primary call manager to the secondary call manager to attempt to resolve the problem. This resolved the problem and customers had dial tone and were able to place and receive calls.
It is now after 8:00 AM and both the Voice Operations Center and NOC are fully staffed for peak activity hours. The tickets opened earlier are escalated and you are assigned to work with the Voice Operations Center to find and fix the problem. You review the trouble tickets and then join the scheduled teleconference to resolve the problem.
As a NOC member, which four initial questions should you ask to help isolate the problem? (Choose four).

• A.What changes were made last night?
• B.Does the call manager use a Solaris or Linux operating system?
• C.How did the customers call the sen/ice desk without dial tone?
• D.Do affected customers have anything in common (e.g., country/area code, geographical area)?
• E.Is the latest anti-virus software installed on the call manager?
• F.Are some or all VoIP customers affected?
• G.What time did customers first report the problem?

Why do event management systems use device-generated events (that is, TRAP, syslog) instead of poll-based?

• A.because devices maintain their own current alarm state
• B.because poll-based systems require acknowledgments and retransmission capability
• C.because there would be a delay between polling cycles that prevents alarm management in near-real time
• D.because alarm management is generally poll-based and is not event-based
• E.because alarms are considered events in most NMS systems

DRAG DROP

Correct Answer:

According to ITIL@ v3 framework, which component of incident management is characterized by taking into account both the urgency and the level of impact when entering the incident into a trouble-ticketing system?

• A.resolution
• B.priority
• C.elapsed time
• D.category