Online Access Free 500-051 Exam Questions

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

• A.Control Center on Cisco Unified Contact Center Express Serviceability
• B.System page on Cisco Unified Contact Center Express Administration
• C.Cisco Unified Communications Operating System Administration
• D.Cisco Desktop Administrator

Which interface is used to configure debug parameters for log files?

• A.trace configuration
• B.Control Center
• C.Datastore Control Center
• D.system parameters

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

• A.Create Language Prompt
• B.Create Conditional Prompt
• C.Create Generated Prompt
• D.Create Container Prompt

Which of the following is not an input that is required when you install Cisco Unified CCX?

• A.application username
• B.platform administrator username
• C.default language
• D.IP address
• E.time zone

Which three tasks can an agent perform using email? (Choose three.)

• A.save the response as a draft
• B.transfer the email to another agent
• C.transfer the email to another CSQ
• D.mark the email as junk
• E.mark the email as urgent
• F.send the response to the supervisor for review