Online Access Free 500-051 Exam Questions

A preview outbound dialer uses which source and destination resources?

• A.the ACD line of the agent to the customer
• B.a CTI port to the customer
• C.a CTI port to the agent, then redirected to the customer
• D.the personal line of the agent to the customer

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

• A.upload script to repository
• B.specify the maximum number of sessions
• C.configure default session timeout
• D.restart the Cisco Unified CCX Engine
• E.create a trigger

You are designing a Cisco Unified Contact Center Express system with four requirements:
-250 configured agents -150 agents maximum logged in at any given time -30 agents able to make outbound calls -20 agents able to answer emails
How many premium seats should be purchased?

• A.200 seats
• B.250 seats
• C.150 seats
• D.180 seats

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

• A.DNS server
• B.NTP server
• C.SMTP server
• D.CUCM server

What is the purpose of relative filters?

• A.report on previous port usage
• B.filter spam emails from reaching the email queues
• C.generate historical and real-time reports for the previous week
• D.generate historical time reports for the previous week