Online Access Free 500-052 Exam Questions

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

• A.Cisco Unified Contact Center Express Media Subsystem
• B.Cisco Unified Contact Center Express Directory Management
• C.Cisco CRS Administration, JTAPI Trigger Creation
• D.Cisco Supervisor Desktop
• E.Cisco Unified CallManager Device Configuration

Which step can be used to trap runtime script errors and recover gracefully?

• A.Call Subflow
• B.Set
• C.Get Reporting Statistic
• D.On Exception Goto

Select a statement about the Call Subflow step that is not true.

• A.A subflow can access all variables in the calling script.
• B.The same subflow can be invoked from different scripts.
• C.When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
• D.After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.

Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)

• A.Cisco Unified Communications Manager
• B.IVR System Prompts
• C.Workforce Management
• D.Unified Communications Operating System
• E.Cisco Supervisor Desktop

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

• A.The gadget to initiate or accept a call is common and is not tied to a specific tab.
• B.The My Statistics tab hosts the gadget.
• C.The Home tab hosts the gadget.
• D.The Manage Customer tab hosts the gadget.