Online Access Free 500-440 Exam Questions

Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?

• A.Agent device targets must be created for each phone that is used by an agent.
• B.Agent targeting rules are not allowed with translation routes.
• C.Agent extensions can be defined as a range, without having to build each device target.
• D.Agent labels must be created for each routing client that can route calls to an agent.

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

• A.Use an SRST reference in the device pool.
• B.Add a redundant device pool to the Cisco Unified CallManager Group configuration.
• C.Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
• D.Add a second TFTP server to the cluster.

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

• A.desktop for third-party ACD
• B.ready and login reason codes
• C.advanced call control (consultation, transfer after consult, conference after consult)
• D.basic call control (answer, hold, retrieve, end, and make call)
• E.phonebooks and workflows
• F.agent historical reports

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

• A.PSTN gateway trunks
• B.reporting ports
• C.agents
• D.estimated wait
• E.IVR ports

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

• A.The ACD line on the IP phone may have voicemail or call forwarding defined.
• B.Cisco Unified CCE supports only one agent ACD line on the IP phone.
• C.In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
• D.If the agent picks up the phone to place a call, the agent is put into ready mode.
• E.The agent state changes based on the activity of the ACD line.