Online Access Free 500-440 Exam Questions

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

• A.Add a second TFTP server to the cluster.
• B.Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
• C.Use an SRST reference in the device pool.
• D.Add a redundant device pool to the Cisco Unified CallManager Group configuration.

Which three statements about Courtesy Callback are true? (Choose three.)

• A.Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.
• B.Courtesy Callback is not allowed with Agent Request API.
• C.If the caller decides to be called back by the system, they leave their name and the time they want to be callback.
• D.The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).
• E.Courtesy Callback reduces the time callers have to wait in a queue.
• F.Courtesy Callback is supported only with Cisco Voice Gateway.
• G.You can schedule a callback for a specific time.
• H.Courtesy Callback does not change the time a customer must wait to be connected to an agent.

Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

• A.100 concurrent Real-time reports
• B.200 concurrent Historical reports
• C.100 concurrent Historical reports
• D.50 concurrent Historical reports
• E.400 concurrent Real-time reports
• F.800 concurrent Real-time reports

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

• A.Router requery on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
• B.Standalone Cisco Unified CVP with ICM Lookup label.
• C.Unified ICM sends Unified CVP a routing label with a format of rfXXXX
• D.SIP trunk alternate destination routing (ADR) must be disabled for REFER.
• E.Direct Refer transfer using label works only if Send to VRU node is NOT used before the Refer.
• F.An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script.

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

• A.1 - Primary Distributor AW, 1 - Secondary Distributor AW
• B.1 - Secondary Distributor AW, 1 - Client AW
• C.2 - Client AWs
• D.1 - Primary Client AW, 1 - Secondary Client AW
• E.1 - Primary Distributor AW, 1 - Client AW
• F.2 - Secondary Distributor AWs