Online Access Free 500-440 Exam Questions

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose two.)

• A.desktop for third-party ACD
• B.phonebooks and workflows
• C.agent historical reports
• D.basic call control (answer, hold, retrieve, end, and make call)
• E.Content and sharing gadget

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

• A.CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
• B.CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
• C.CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
• D.CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

• A.SIP REFER with ICM script Send To VRU node
• B.SIP REFER with ICM router requery
• C.SIP REFER with ECC variable user.sip.transfer
• D.SIP REFER with custom SIP header
• E.SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
• F.SIP REFER label and SigDigits

Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

• A.Silent Monitor inbound voice calls
• B.record calls by forking the media
• C.load balancing outbound calls
• D.normalize SIP messages using SIP profiles
• E.secure communication using flow around mode

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

• A.802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.
• B.Gigabit Ethernet Auto Negotiation is optional for NIC and switch.
• C.10/100 NIC speeds are supported.
• D.UCS B/C series NIC teaming is supported.