Online Access Free 500-443 Exam Questions

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

• A.JNDI name (include the jdbc/ portion]
• B.CUCM Query
• C.JNDI Context
• D.SQL Query
• E.SQL Type (Insert, Update. Single. Multiple]

What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

• A.Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
• B.Configure the Survey DN, CT and associate with the Survey routing script.
• C.Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.
• D.Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
• E.Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

What are two descriptions for JNDI? (Choose two.)

• A.designed to be independent of any specific directory service implementation so a variety of directories can be accessed
• B.an API that defines how a client may access a database
• C.a script that provides call routing!
• D.an API that provides naming and directory functionality to applications
• E.a method for querying and updating data in a database

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

• A.Report Definition Designer
• B.Agent Supervisor
• C.Report Designer
• D.Dashboard Designer
• E.Value List Collection Designer

Which two call transfers are supported in PCCE Deployments? (Choose two.)

• A.CCE Managed Transfer
• B.SIP Refer
• C.CUCM Destination Transfer
• D.SRTP Refer
• E.Release VXML Trunk Transfer