Online Access Free Cisco.500-443.v2023-12-20.q58 Practice Test (Page 2)

Which of the following are common UCCE issues related to database connectivity? (Select all that apply)

A.Database connectivity issues

B.Poor voice quality

C.Agent configuration issues

D.Call routing failures

What is the role of the Automatic Call Distributor (ACD. in a contact center enterprise system?

A.To route incoming calls to the appropriate agent

B.To monitor agent performance

C.To record customer interactions

D.To generate reports on call center metrics

Which of the following are common UCCE issues related to call quality? (Select all that apply)

A.Agent configuration issues

B.Poor voice quality

C.Database connectivity issues

D.Call routing failures

What is the purpose of the UCCE database schema?

A.To provide real-time statistics on call center performance.

B.To manage and configure UCCE system settings and parameters.

C.To store data related to call center interactions and performance.

D.To manage and configure agent and skill group settings.

Which of the following are common UCCE issues related to call routing? (Select all that apply)

A.Agent configuration issues

B.Call routing failures

C.Database connectivity issues

D.Poor voice quality

Other Version: 266Cisco.500-443.v2025-02-06.q66; 306Cisco.500-443.v2024-06-10.q67

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