Cisco Unified Contact Center Enterprise Script Editor. The Cisco Unified Contact Center Enterprise Script Editor is a tool used by UCCE administrators to create and edit call routing scripts. Issues related to call routing scripts can be troubleshooted by analyzing script logic and making necessary changes in the Script Editor.

Cisco Unified Communications Manager (CUCM) and D. Cisco RTMT (Real-Time Monitoring Tool). The Cisco Unified Communications Manager (CUCM) can be used to troubleshoot UCCE issues related to network connectivity by providing tools to monitor network traffic and analyze signaling activity. The Cisco RTMT (Real-Time Monitoring Tool) can be used to monitor network connectivity and troubleshoot issues related to network performance and availability.

Call drops or transfers. Call drops or transfers are a common UCCE issue related to call routing. They can be caused by issues with call routing configuration, system resources, or network connectivity.