Online Access Free 500-445 Exam Questions

What are three steps in a chat process flow? (Choose three.)

• A.The customer initiates a chat and hits Chat Entry Point (EP).
• B.The application server checks Chat EP configuration.
• C.The application server displays the chat to the agent with a notification.
• D.The agent selects chat in the gadget.
• E.EAAS notifies EAMS of DO_THIS_WITH_TASK.
• F.EAAS Instances sends NEW_TASK message to MR PIM.

Which User objects in Enterprise Chat and Email are mapped in UCCE?

• A.Agent
• B.Agent, Supervisor
• C.Supervisor, Administrator
• D.Agent, Supervisor, Administrator

What is the default frequency value of ECE Monitors notification?

• A.30 seconds
• B.90 minutes
• C.120 seconds
• D.60 seconds
• E.60 minutes
• F.30 minutes

What connects to the Media routing peripheral gateway of ICM to the ECE server?

• A.application server
• B.message server
• C.services server
• D.web server

Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

• A.ECE should be integrated with PCCE and the SPOG.
• B.The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
• C.SS0 is enabled by default; no configuration is necessary.
• D.$S0 for CCE needs to be configured before agent SSO for ECE will work.
• E.SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
• F.CCE scripting for chat and email needs to be configured before configuring ECE SSO.