Online Access Free 500-450 Exam Questions

Refer to the exhibit. In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

• A.Send to VRU node
• B.Translation Route to VRU node
• C.Route Select node
• D.Go to Script node
• E.Queue to Skill Group node

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

• A.agent whisper
• B.IVR Outbound option
• C.agent greeting
• D.Emergency Contact Center closure
• E.Courtesy Callback
• F.FTP a file
• G.recording a .wav file

In a Cisco Unified Contact Center Enterprise deployment, which three traces would you apply for a Cisco Unified Communications Manager PIM in the Cisco Unified ICM PROCMON tool?
(Choose three.)

• A.trace *event /on
• B.trace precall /on
• C.trace routing /on
• D.trace closedcalls /on
• E.trace csta* /on
• F.trace *low* /on

Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

• A.The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
• B.The second number calls the Whisper Announcement itself. The CVP default for this number is
  9292929200.
• C.The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
• D.The second number calls the Whisper Announcement itself. The CVP default for this number is
  9191919100.
• E.As an option, set the dial plan with 9292*.
• F.As an option, set the dial plan with 9191*.

Which tool can be used to monitor transcoders in a CVP mixed codec environment?

• A.Real-Time Monitoring Tool
• B.VXML gateway statistics tool
• C.Performance Monitor
• D.Operations Console