Online Access Free 600-455 Exam Questions

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

• A.Run Macro
• B.HTTP Request
• C.Timer Action
• D.Agent Notification
• E.Browser Pop

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

• A.demarcation point between networks
• B.secure communication using flow around mode
• C.Silent Monitor inbound voice calls
• D.record calls by forking the media using build-in-bridge
• E.normalize SIP messages using SIP profiles
• F.NAT for address hiding

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

• A.pending contacts, callbacks, retries
• B.retries, callbacks, pending contacts
• C.pending contacts, pending callbacks, pending retries
• D.callbacks, retries, pending contacts

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

• A.number of agents
• B.number of concurrent real-time reports
• C.number of call types
• D.number of skill groups per agent
• E.number of call and ECC variables
• F.percent of traffic with Courtesy Callback
• G.percent of traffic requires Whisper Announcements
• H.percent of traffic requires Agent Greeting
• I.busy hour call attempts

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

• A.If the agent picks up the phone to place a call, the agent is put into ready mode.
• B.In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
• C.The ACD line on the IP phone may have voicemail or call forwarding defined.
• D.The agent state changes based on the activity of the ACD line.
• E.Cisco Unified CCE supports only one agent ACD line on the IP phone.