Online Access Free 600-455 Exam Questions

When you deploy Cisco Unified CCE on Cisco UCS C-Series Servers, which statement about the connectivity of the upstream switches is true?

• A.You can connect to two or more Layer 2 upstream switches.
• B.You can connect the Cisco UCS C-Series Servers to stacked Layer 2 switches (having multiple Layer 2 switches for HA but in a stackable configuration).
• C.You can connect to only one Layer 2 upstream switch per Cisco UCS C-Series Server.
• D.Cisco UCS C-Series Server does not support Layer 2 upstream switches.

Which four items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router? (Choose four.)

• A.number of call types
• B.percent of traffic requires Agent Greeting
• C.number of agents
• D.percent of traffic requires Whisper Announcements
• E.number of call and ECC variables
• F.percent of traffic with Courtesy Callback
• G.busy hour call attempts
• H.number of skill groups per agent
• I.number of concurrent real-time reports

Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

• A.Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.
• B.Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
• C.Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.
• D.Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.

Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

• A.Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B- Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.)
• B.Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain.
• C.Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.
• D.Disregard this option because either mode is fine with Cisco Unified CCE on UCS B- Series deployments.
• E.Disable the Fabric Failover option.

Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

• A.An additional voice gateway is required for Silent Monitoring.
• B.They extend and connect.
• C.They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
• D.They are limited only to PSTN phones and mobile phone; IP phones are not supported.