Online Access Free 600-455 Exam Questions

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

• A.Cisco Unified CCE supports only one agent ACD line on the IP phone.
• B.The ACD line on the IP phone may have voicemail or call forwarding defined.
• C.In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
• D.The agent state changes based on the activity of the ACD line.
• E.If the agent picks up the phone to place a call, the agent is put into ready mode.

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

• A.Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
• B.BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
• C.BillingQueue, Callback Engine, CallbackEntry
• D.Billing, CallbackEntry, CallbackWait
• E.BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
• F.BillingQueue, CallbackEntry, CallbackWait

Which two statements about Cisco Unified Customer Voice Portal Whisper
Announcements are true? (Choose two.)

• A.In Whisper Announcements, wave (.wav) is the only supported file type.
• B.While a Whisper Announcement is playing, the agent can put the call on hold.
• C.In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).
• D.Two Whisper Announcements can play for each call.
• E.The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).

Which type of MTP is supported with Cisco Unified Mobile Agent?

• A.MTP No Pass-Around
• B.MTP Pass-Through
• C.MTP No Pass-Through
• D.MTP Pass-Around

Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

• A.100 concurrent Real-time reports
• B.200 concurrent Historical reports
• C.50 concurrent Historical reports
• D.100 concurrent Historical reports
• E.800 concurrent Real-time reports
• F.400 concurrent Real-time reports