Online Access Free 600-455 Exam Questions

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise (UCCE)?

• A.vDisk thick provisioning
• B.VMware vMotion
• C.VMware distributed vSwitch
• D.VMware consolidated backup
• E.VMware snapshots

Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)

• A.50 concurrent Historical reports
• B.800 concurrent Real-time reports
• C.400 concurrent Historical reports
• D.Up to maximum agent capacity for historical report using live data
• E.400 concurrent Real-time reports
• F.100 concurrent Historical reports

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

• A.10/100 NIC speeds are supported.
• B.802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.
• C.UCS B/C series NIC teaming is supported.
• D.Gigabit Ethernet Auto Negotiation is optional for NIC and switch.

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

• A.ready and login reason codes
• B.phonebooks and workflows
• C.basic call control (answer, hold, retrieve, end, and make call)
• D.advanced call control (consultation, transfer after consult, conference after consult)
• E.desktop for third-party ACD
• F.agent historical reports

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

• A.pending contacts, callbacks, retries
• B.retries, callbacks, pending contacts
• C.callbacks, retries, pending contacts
• D.pending contacts, pending callbacks, pending retries