Online Access Free 600-455 Exam Questions

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

• A.estimated wait
• B.agents
• C.PSTN gateway trunks
• D.reporting ports
• E.IVR ports

Which two functional limitations are Whisper Announcements subject to? (Choose two.)

• A.Whisper Announcements do not support Silent Monitoring.
• B.CVP Transfers do not support Whisper Announcements.
• C.Announcements do not play when the router selects the agent through a label node.
• D.Whisper Announcements are not supported in a Mobile Agent deployment
• E.While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

• A.SIP REFER with ICM script Send To VRU node
• B.SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
• C.SIP REFER with ICM router requery
• D.SIP REFER label and SigDigits
• E.SIP REFER with ECC variable user.sip.transfer
• F.SIP REFER with custom SIP header

In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?

• A.VMXNET network adapter type
• B.E1000 network adapter type
• C.Flexible VM network adapter type
• D.VMXNET3 network adapter type
• E.Vlance network adapter type

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

• A.Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
• B.With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.
• C.Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
• D.Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.
• E.The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.