Online Access Free 600-460 Exam Questions

Which two options affect the Ring No Answer behavior of the agent with the Cisco Unified Contact Center Enterprise Solution and Cisco Unified Customer Voice Portal? (Choose two.)

• A.Target Requery in an ICM script queue step
• B.CVP transfer timeout timer setting
• C.Cisco Unified Communications Manager unattended port setting
• D.Agent Desktop Ring No Answer time setting

Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?

• A.viewlogs rtr <options..>
• B.dumplog rtr <options..>
• C.showlogs rtr <options..>
• D.dumplog router <options..>

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

• A.The system continues to operate but with only one call router in simplex mode.
• B.Both call routers go active and attempt to split the system until the private network is restored.
• C.The system stops routing calls because it cannot function without a private network.
• D.The private network data is rerouted automatically over the visible network.

In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

• A.reserves agents for specific outbound campaign
• B.transfers a call to IVR as a part of IVR campaign
• C.controls a percentage of agents to be used in a campaign skill group
• D.transfers a call to IVR or Non-IVR for Answering Machine or abandon calls
• E.enables and disables skill groups for an outbound campaign

In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?

• A.determines how many digits of the dialed number are significant
• B.agent ACD extension length
• C.which VXML gateway the call is placed in
• D.external phone number CallerID