Online Access Free 700-805 Exam Questions

Which statement best describes an Accelerator?

• A.A one-on-one coaching engagement covering specific use cases
• B.An on-call service for customer support
• C.A hosted one-to-many educational webinar with live expert Q and A
• D.A one-on-one deep dive on network issues

An RM identifies at T-120 that a customer has not adopted the primary use case defined during the Land stage. What is the strategic action at this point?

• A.Proceed with the full renewal quote and address the gap during negotiation at T-60.
• B.Transfer the account to a digital renewal motion for automated engagement.
• C.Flag the risk and engage the CSM to address the adoption gap before engagement opens.
• D.Reduce the renewal scope to match the customer ' s current usage level.

Which services are contained in the CX portfolio?

• A.Support Services, Business Critical Services, Professional Services and Managed Services
• B.Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
• C.Support Services and Business Critical Services
• D.Support Services, Business Critical Services and Professional Services

An RM is engaging a customer at T-60. The customer is questioning the necessity of the solution and demanding steep discounts to continue the contract. What is the root cause of this complex renewal conversation according to the LAER model?

• A.The technical support team failed to resolve cases within the agreed service level agreement.
• B.The CSM did not engage the customer with sufficient frequency during the contract term.
• C.The customer failed to recognize measurable value during the Adopt and Expand stages.
• D.The original Land transaction did not include a high enough discount level.

Which statement regarding which tools can be added as value to customer and partners is invalid?

• A.help manage Discounts for Quoting
• B.Trusted Data Source for Hardware Refresh and Software renewal insights
• C.Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
• D.gain insight into new and unique business prospects for your customers and expand sales potential