Online Access Free 820-421 Exam Questions

When establishing a current view of your customer, which is an appropriate internal source of information?

• A.Service level agreements your firm helped to create, between the customer IT group and business units
• B.Article on the customer's new product line, published on an industry web site
• C.Websites of partners in the customer's ecosystem
• D.Financial analyst forecasts of the company's revenue for the next 3 years

Who are recommended as good sources to provide requirements in a customer engagement?

• A.Subject experts from the company's strategy organization
• B.3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
• C.Consultants who did projects for the customer organization 3 years ago
• D.Individuals who have purchased services from the customer

A reference model provides value through which two features? (Choose two.)

• A.Diverse vocabulary to describe different situations
• B.Mapping of issues to specific steps in a process flow diagram
• C.Standard set of documentation
• D.Case examples across industry verticals
• E.Structured approach to aligning business and IT

Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

• A.Benchmark study
• B.Business Motivation Model
• C.Focus group with a team of customer executives
• D.Analyze win rates for the past 10 proposals you made to the company

What should you do in identifying solutions that fulfill the capability needs of the customer?

• A.Place the most attention on new ideas or needs which have recently come up in project brainstorming sessions.
• B.Include only those offerings which the customer has requested information on in the past.
• C.First, identify the relevant Cisco architectures and potential solutions. Next, move on to features.
• D.First, look at the features available and then identify whether these exist in an available solution.