Online Access Free 820-605 Exam Questions

Which Quarterly Success Review outcome is relevant for the customer?

• A.aligned business priorities and outcomes
• B.coverage of the install base has risen to 95%
• C.on-time delivery of services
• D.decrease in the number of Priority 1 cases

What is a type of expansion opportunity?

• A.using latest release versions
• B.strong stakeholder communication
• C.positive customer sentiment
• D.additional user groups

What is the best reason for documenting your customer's success?

• A.To provide awareness of the value achieved by the customer's purchased solution
• B.To establish KPI's that measure the success of your company's business
• C.To provide expansion opportunities for your sales team
• D.To document roles and responsibilities for your project management

The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

• A.Create a new Health Index dashboard with the Sales team.
• B.Review the original business case and reassess desired outcomes with the new leadership team.
• C.Schedule Quarterly Business Review with the new leadership team.
• D.Examine solution pricing with the Renewals Manager.
• E.Evaluate the customer's expertise in managing the purchased solution.

Which scenario is a business adoption barrier?

• A.The customer has issues with configuration and compatibility.
• B.The customer is unaware of the features of the solution.
• C.The customer lacks technical expertise.
• D.The customer cannot measure value achieved.