Which two actions are critical when communicating with executives? (Choose two).

What is a barrier to adopting software tools?

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

In which stage does the Customer Success Manager initially validate stakeholders?