Online Access Free Cisco.820-605.v2022-05-05.q82 Practice Test (Page 4)

820-605 Exam Question 11

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

A.Re-enforce the time to value of the solution.

B.Give the customer a discount on a future purchase.

C.Provide the customer with a chargeable deployment service.

D.Suggest that the customer replace their existing staff.

820-605 Exam Question 12

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A.Twice yearly student and staff surveys with two questions related to IT

B.Combination of tailored surveys and IT tools-based metrics

C.Measure the number of complaints raised by students

D.Implement staff Super Users to provide feedback

820-605 Exam Question 13

Refer to the exhibit. Which initial action does a Customer Success Manager take?

A.Run analysis on all the license types used by the customer on all platforms

B.Provide trending information on license types B and D and share with all stakeholders

C.Share the report with the customer point of contact for license types B and D and determine causes

D.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

820-605 Exam Question 14

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the Customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

A.initial user group identified and their use cases confirmed ) customer's stakeholders and their business outcomes

B.additional features that will align with the business outcomes

C.service introduction to confirm that they know how to submit service issues at the go live

D.Quarterly Success Review build and delivery

820-605 Exam Question 15

The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)

A.business growth

B.sustainability

C.cost efficiency

D.credibility

E.time to market

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820-605 Exam Question 11

820-605 Exam Question 12

820-605 Exam Question 13

820-605 Exam Question 14

820-605 Exam Question 15

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