Online Access Free Cisco.820-605.v2024-09-02.q104 Practice Test (Page 21)

820-605 Exam Question 96

What are two drivers for Customer Success? (Chooser two)

A.The customer receives training for new products and services.

B.The customer gives feedback about the purchased product.

C.The mature and fully deployed solution is running in production.

D.The customer trusts that Cisco support will solve any issues.

E.The customer recognizes the value of initial use case implementations.

820-605 Exam Question 97

What are two customer advantages of purchasing subscription licenses? (Choose two.)

A.It provides the customer with a pay per use model.

B.It creates high aftermarket resale value.

C.The customer can discontinue the subscription if value is not realized.

D.It enables software providers to control customer consumption.

E.Software maintenance is offered through a separate contract.

820-605 Exam Question 98

Which statement describes an end user adoption barrier?

A.There are insufficient licenses for additional staff from a newly acquired company to use the solution.

B.The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

C.The budget is insufficient to implement the solution for a new branch of the business.

D.Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

820-605 Exam Question 99

A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A.customer annual report and quarterly business reviews

B.detailed contract inventory

C.questions to validate the interpreted analytical data

D.support tickets reports and diagnostic information

E.sales account plan

820-605 Exam Question 100

What are two barriers of adoption in an organization? (Choose two.)

A.organizational announcements

B.hiring practices

C.lack of knowledge on solution

D.implementation issues

E.new product sales motion

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820-605 Exam Question 96

820-605 Exam Question 97

820-605 Exam Question 98

820-605 Exam Question 99

820-605 Exam Question 100

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