A technician is removing a virus from a user's Windows workstation. The virus was installed by the user while downloading pirated software from the Internet. Which of the following should the technician do to address this issue?

A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car. Which of the following troubleshooting steps should the technician take NEXT?

A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again.
Which of the following recommendations should the contractor give to the customer? (Choose two.)

Which of the following would MOST likely contain troubleshooting guides?

A technician is installing the latest OS on a user's system. The user wants all of the settings and files to remain intact during the installation.
Which of the following upgrade methods should the technician use?