A small office calls a technician to investigate some "invalid certificate" errors from a concerned user. The technician observes that whenever the user to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error. Which of the following should the technician do NEXT? (Choose two.)

A user browses to a company's Intranet page and receives an invalid certificate message A technician discovers the certificate has expired A new certificate is put In place and Installed on the user's computer; however, the user still receives the same message when going to the Intranet page The technician tries with a third-party browser and connects without error The technician needs to make sure the old certificate is no longer used in Internet Explorer. Which of the following Internet Options should the technician use to ensure the old certificate is removed'?

A technician accessed a network share from a computer joined to workgroup. The technician logged in as
"user1" and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the "user1" account. Which of the following would allow the technician to log in using the "administrator" username?

Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow. Which of the following is the MOST likely cause of this issue?

A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?