A desktop technician needs to replace a laptop's SSD. Which of the following must the technician use to prevent damage to the SSD during the replacement?

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

A user's smartphone is making the camera shutter noise even when the user is not taking pictures. When
the user opens the photo album, there are no new pictures. Which of the following steps should be taken
FIRST to determine the cause of the issue?

A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

A SOHO technician recently moved some data from one server to another to increase storage capacity.
Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied.The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares.
Which of the following are the MOST likely reasons for these issues? (Choose two.)