A user ran updates on a Windows computer recently. Since then, the external CD drive no longer reads discs. The user has connected the external drive to another computer that has not been updated and then successfully ran the discs.
Which of the following should the user do to fix the issue?

A technician needs to open a laptop chassis to perform an upgrade. Which of the following procedures must be technician follow FIRST? (Select Two.)

Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot.
When she gets a message indicating the page cannot be displayed. She notices there is a "?" in the radio icon in the toolbar.
She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?

A technician was given a surplus graphic card.
Which of the following job roles would benefit the MOST from upgrading to a dedicated graphics card?

A technician needs to remove malware from a Windows system. The technician has already performed research on the malware and determined it is a memory virus. Which of the following steps should the technician take NEXT?