Online Access Free 220-701 Exam Questions

Which of the following TCP/IP addresses is a Class C address?

• A.192.168.1.1
• B.172.16.1.1
• C.10.0.0.1
• D.12.78.1.1

A customer, who brings their laptop to work on a daily basis, calls to ask for the best way to add USB ports and an additional network card to their laptop. Which of the following would meet the user's requirements?

• A.Non-powered USB hub
• B.Docking station
• C.Self powered USB hub
• D.KVM switch

Which of the following is the correct arrangement of the data pairs in a T568B wire pattern? (Select TWO).

• A.Brown & brown/white on pins 1 & 2
• B.Green & green/white on pins 3 & 6
• C.Orange & orange/white on pins 4 & 5
• D.Orange & orange/white on pins 1 & 2
• E.Blue & blue/white on pins 4 & 5

The last step in resolving an end user ticket should be which of the following?

• A.Create an incident record
• B.Verify the problem is resolved
• C.Notify the user the problem is resolved
• D.Document the solution

The most important customer a technician has is:

• A.the customer they have an appointment with in an hour.
• B.the customer calling on the phone.
• C.the customer standing right in front of them.
• D.the customer who owes the company the most money.