Online Access Free 220-801 Exam Questions

A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?

• A.Check the printer drivers
• B.Clean the element
• C.Replace the printer
• D.Replace the labels

Which of the following printer types uses an imaging drum as part of the printing process?

• A.Impact
• B.Laser
• C.Inkjet
• D.Thermal

Which of the following is the FIRST component to transfer heat away from a processor?

• A.Thermal paste
• B.Liquid cooling
• C.Heatsink
• D.Case fan

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?

• A.Minimize the user's criticism
• B.Clarify the user's statements
• C.Agree with the user's complaints
• D.Shadow the other technician on the next repair

Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?

• A.Let the user know that the problem will be escalated immediately.
• B.Let the user know that there is no record of the initial call.
• C.Let the user know that the technician will be out to resolve the problem tomorrow.
• D.Close the initial ticket that was issued and open a new help desk ticket for the user.