Online Access Free JK0-802 Exam Questions

Which of the following Control Panel utilities would be BEST to use to remove a Windows 7 application?

• A.Administrator Tools
• B.Folder Options
• C.Programs and Features
• D.Add/Remove Programs

The network administrator is called to assist a user, Joe, who has trouble accessing his network drive. Joe states he logs on with his credentials with no problem, however, when he attempts to access a folder via UNC the system asks for credentials. Which of the following is the BEST explanation for this?

• A.Joe does not have local share permission to access that folder.
• B.Joe is logging in to the local user account.
• C.Joe is not typing in the correct network password.
• D.Joe is logging in with a disabled network user name.

Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed. "Access Denied. Please Enter Encryption Password." Which of the following is the reason that this error is displayed?

• A.BitLocker is being used
• B.The hard drive is experiencing S.M.R.T. failure errors
• C.The TPM security chip inside the bench system is not enabled
• D.The BIOS of the bench system is out of date

DRAG DROP
Drag and drop the following Windows Versions to the correct feature on which they are found. Windows Versions may be used more than once.

Correct Answer:

A technician recently installed a new USB printer for a customer that is running Windows 7. Windows automatically installed the drivers. When the user prints, the printout has a bunch of symbols. Which of the following should the technician do NEXT?

• A.Replace the printer
• B.Run antivirus application
• C.Check for Windows Updates
• D.Install the vendor specific driver