Online Access Free JK0-802 Exam Questions

A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem?

• A.Check the boot.ini on the PC for malicious entries.
• B.Change the account password.
• C.Install a more expensive spam filter.
• D.Upgrade the email client to a newer version.

Which of the following is a security threat that uses email to trick users?

• A.Phishing
• B.Shoulder surfing
• C.Virus
• D.Spyware

Which of the following Control Panel utilities would be BEST to use to remove a Windows 7 application?

• A.Administrator Tools
• B.Programs and Features
• C.Folder Options
• D.Add/Remove Programs

A user tries to connect to the Internet using a dial-up modem and receives a "No dial tone detected" message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue?

• A.Check if the cable is connected on the modem's phone RJ-45 port.
• B.Check if the cable is connected on the modem's phone RJ-11 port.
• C.Check if the cable is connected on the modem's line RJ-11 port.
• D.Check if the cable is connected on the modem's line RJ-45 port.

A technician wants to run a full diagnostic of the file system on a user's hard drive and fix any index errors encountered, but the group policy on the computer prevents this from being executed while in Windows. Which of the following can the technician do to accomplish this?

• A.Reboot the PC into Safe Mode and run Disk Defragmenter from the System Tools.
• B.Reboot the PC into Recovery Console and run CHKDSK with the /I switch.
• C.Reboot the PC into Recovery Console and run CHKDSK with the /R switch.
• D.Reboot the PC into Safe Mode and run Disk Cleanup from the System Tools.