Explanation
When a user reports that internet access is not working, it is important to first determine if there have been any recent changes to the network or the user's computer that could have caused the issue. This could include changes to the network configuration, the installation of new software or hardware, or other events that could have impacted the user's ability to access the internet. By determining if anything has changed, the administrator can narrow down the possible causes of the issue and focus on addressing the most likely cause.

Reference:
https://www.namecheap.com/support/knowledgebase/article.aspx/9604/2237/types-of-domain-redirects-301-302