Explanation
Implementing directional antennas on AP1 and AP2 is the best step for the technician to take to resolve the issue of undesired RSSI in the parking lot and other exterior areas near the building. RSSI stands for received signal strength indicator, which is a measure of how well a device can receive a wireless signal from an access point (AP). An AP is a device that provides wireless connectivity to a network. An antenna is a device that radiates or receives electromagnetic waves. A directional antenna is an antenna that focuses the wireless signal in a specific direction, resulting in higher gain and longer range. By using directional antennas on AP1 and AP2, which are located near the exterior walls of the building, the technician can reduce the wireless signal leakage to the outside areas and improve the wireless coverage inside the building. References: [CompTIA Network+ Certification Exam Objectives], What Is RSSI and How Does It Affect Wireless Networks?, Directional Antennas: Everything You Need to Know

According to the CompTIA Network+ troubleshooting model123, this is the first step in troubleshooting a network problem. The technician should gather information about the current state of the network, such as error messages, device status, network topology, and user feedback. This can help narrow down the scope of the problem and eliminate possible causes.

Explanation
Port security is a feature that restricts input to a switch port by limiting and identifying MAC addresses of the devices allowed to access the port. This prevents unintended connections from unauthorized devices or spoofed MAC addresses. Port security can also be configured to take actions such as shutting down the port or sending an alert when a violation occurs. References:
https://partners.comptia.org/docs/default-source/resources/comptia-network-n10-008-exam-objectives-(2-0),
https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst9500/software/release/16-10/configuration_guide/sec