This incident indicates credential compromise, a common cloud security issue addressed in the ECIH Cloud Incident Handling module. When credentials are suspected to be compromised, the immediate priority is to stop unauthorized access and determine the scope of misuse.
Option B is correct because resetting the compromised credentials immediately cuts off the attacker's access. Reviewing recent access logs allows responders to validate what actions were taken, which data was accessed, and whether additional accounts were affected. ECIH emphasizes immediate credential revocation as a first-response action in identity-based cloud incidents.
Option D (enabling MFA) is a critical hardening measure but does not immediately revoke compromised credentials. Option A is a recovery step that may not stop ongoing access. Option C may be necessary later but should not delay immediate containment.
Therefore, resetting credentials and reviewing logs is the most effective first action, fully aligned with ECIH guidance.

This scenario reflects the post-incident recovery and reporting phase outlined in the ECIH curriculum. After containment and eradication, organizations must address legal, regulatory, and investigative requirements, especially when financial fraud and executive compromise are involved.
Option A is correct because forwarding detailed incident reports to a government cybercrime agency constitutes legal escalation and investigation support. ECIH stresses the importance of cooperation with law enforcement in cases involving fraud, financial loss, or cross-border criminal activity. Proper documentation supports potential prosecution, restitution efforts, and regulatory compliance.
Options B, C, and D are technical recovery actions unrelated to legal follow-up.
By engaging authorities with verified evidence, the organization fulfills its recovery obligations beyond technical remediation, aligning with ECIH best practices.

Hex encoding (also known as hexadecimal encoding) involves converting binary data into hexadecimal representation. In the context described, when a user submits a request with potentially malicious input (such as a single quote and other characters in an attempt to perform SQL injection), the encoding technique converts this input into a string of hexadecimal digits (ranging from 0 to 9 and A to F). This prevents the direct interpretation of the input as SQL commands by the database, thereby mitigating the risk of SQL injection attacks. This method is a form of input sanitization that helps ensure that user input cannot be used to manipulate database queries directly.

A Trojan, short for Trojan horse, is a type of malicious software that misleads users of its true intent. It disguises itself as a legitimate and useful program, but once executed, it allows unauthorized access to the user's system. Unlike viruses and worms, Trojans do not replicate themselves but can be just as destructive. They are often used to create a backdoor to a computer system, allowing an attacker to gain access to the system or to deliver other malware.
Trojans can be used for a variety of purposes, including stealing information, downloading or uploading files, monitoring the user's screen and keyboard, and more. The term "Trojan" comes from the Greek story of the wooden horse that was used to sneak soldiers into the city of Troy, which is analogous to the deceptive nature of this type of malware in cyber security.

Wireshark is a network protocol analyzer that allows users to capture and interactively browse the traffic running on a computer network. It is a crucial tool for incident responders like Eric who are developing incident-handling plans and need to analyze network traffic and patterns. Wireshark can provide detailed information about the network, including protocols used, source and destination of packets, and potential signs of malicious activity, making it invaluable for developing informed policies and procedures.