Which of the following is the best countermeasure to encrypting ransomwares?

John is an incident handler at a financial institution. His steps in a recent incident are not up to the standards of the company. John frequently forgets some steps and procedures while handling responses as they are very stressful to perform. Which of the following actions should John take to overcome this problem with the least administrative effort?

You are logged in as a local admin on a Windows 7 system, and you need to launch the Computer Management Console from the command line. Which command would you use?

Susan has attached to her company's network. She has managed to synchronize her boss's sessions with that of the file server. She then intercepted his traffic destined for the server, changed it the way she wanted to and then placed it on the server in his home directory.
What kind of attack is Susan carrying on?

Louis, a professional hacker, had used specialized tools or search engines to encrypt all his browsing activity and navigate anonymously to obtain sensitive/hidden information about official government or federal databases. After gathering the information, he successfully performed an attack on the target government organization without being traced.
Which of the following techniques is described in the above scenario?