Online Access Free CITM Exam Questions

Little to no budget is available for hiring new staff for the IT service desk. What is the ideal method of sourcing knowing that little time is available?

• A.Word of mouth
• B.Internal IT staff based on a SWOT analysis
• C.Internet job board
• D.Recruitment agency

Due to technical and operational constraints, the preferred control to lower the risks identified is to outsource part of IT operations to an external vendor. What type of risk treatment is applied here?

• A.Transferred
• B.Retention
• C.Modification
• D.Sharing

In vendor selection, what is the most important reason for a reference check?

• A.To verify products by other customers
• B.To identify customers not mentioned on the reference list
• C.To obtain financial information for vendor negotiation
• D.To independently verify and validate a vendor's claim

The Service Level Agreement (SLA) mentions a section 'estimated system response times'. What is not a key factor for a successful delivery?

• A.The technical specifications of the system
• B.The skills and knowledge of staff working at the IT service provider organization
• C.The price for the IT service
• D.The technical specifications of the IT infrastructure

The organization's online retail system popularity has resulted in global demand. To provide customers with a
24x7 option for support in regard to returning products, a virtual assistant is designed providing simple instructions based on pre-defined questions which are commonly asked by customers. Which type of Machine Learning (ML) is applied?

• A.Deep learning
• B.Supervised
• C.Unsupervised
• D.Reinforcement learning