Online Access Free EX0-001 Exam Questions

Which of the following is the best definition of IT service management?

• A.A complete set of all the documentation required to deliver world class services to customers
• B.Technical implementation of supporting IT infrastructure components
• C.An internal service provider that is embedded within a business unit
• D.The implementation and management of quality IT services that meet business needs

Which two processes will contribute MOST to enabling effective problem detection?

• A.Knowledge and service level management
• B.Change and release and deployment management
• C.Incident and event management
• D.Incident and financial management

Which process includes business, service and component sub-processes?

• A.Service level management
• B.Capacity management
• C.Incident management
• D.Financial management

Which of the following BEST describes a Change Authority?

• A.A role, person or a group of people that provides formal authorisation for a particular type of change.
• B.The Change Advisory Board
• C.The Change Manager who provides formal authorisation for each change
• D.A person that provides formal authorisation for a particular type of change.

When should tests for a new service be designed?

• A.Before the service is designed
• B.At the same time as the service is designed
• C.After the service has been designed, before the service is handed over to Service Transition
• D.As part of Service Transition