Online Access Free EX0-001 Exam Questions

Which role is accountable for the operational management of a process?

• A.Change manager
• B.Process manager
• C.Process practitioner
• D.Service manager

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

• A.All of the above
• B.2 only
• C.1 only
• D.3 only

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

• A.The change authorization board
• B.The change manager
• C.The change advisory board
• D.The change implementer

Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?

• A.The Service Strategy book
• B.The ITIL Complementary Guidance
• C.Pocket Guides
• D.The Service Support book

Which statement BEST represents the guidance on incident logging?

• A.The service desk decide which incidents to log
• B.Incidents must only be logged if a resolution is not immediately available
• C.All incidents must be fully logged
• D.Only incidents reported to the service desk can be logged