Online Access Free EX0-101 Exam Questions

What should a service always deliver to customers?

• A.Applications
• B.Infrastructure
• C.Value
• D.Resources

Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?

• A.Defining measurable targets
• B.Implementing service and process improvements
• C.Reviewing measurements and metrics
• D.Creating a baseline

Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

• A.Service asset and configuration management
• B.Service level management
• C.Incident management
• D.Change management

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

• A.Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
• B.What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
• C.Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
• D.Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

• A.People, process, partners, performance
• B.People, process, products, partners
• C.Performance, process, products, plans
• D.People, products, plans, partners