Online Access Free EX0-101 Exam Questions

Which one of the following activities would be performed by access management?

• A.Managing access to the service desk
• B.Providing physical security for staff at data centers and other buildings
• C.Managing access to computer rooms and other secure locations
• D.Managing the rights to use a service or group of services

Which one of the following is NOT an objective of problem management?

• A.Restoring normal service operation as quickly as possible
• B.Minimizing the impact of incidents that cannot be prevented
• C.Preventing problems and resulting incidents from happening
• D.Eliminating recurring incidents

Which one of the following is NOT a valid purpose or objective of problem management?

• A.To manage problems throughout their lifecycle
• B.To eliminate recurring incidents
• C.To prevent problems and resultant incidents
• D.To restore service to a user

Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?

• A.Reviewing measurements and metrics
• B.Defining measurable targets
• C.Creating a baseline
• D.Implementing service and process improvements

Which one of the following is the BEST description of a major incident?

• A.An incident logged by a senior manager
• B.An incident which is so complex that it requires root cause analysis before a workaround can be found
• C.An incident which has a high priority or a high impact on the business
• D.An incident which requires a large number of people to resolve