Online Access Free EX0-101 Exam Questions

When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

• A.Both of the above
• B.2 only
• C.Neither of the above
• D.1 only

Which one of the following are the two primary elements that create value for customers?

• A.Value on investment (VOI) and return on investment (ROI)
• B.Customer and user satisfaction
• C.Resources and capabilities
• D.Service requirements and warranty

Which one of the following activities would be performed by access management?

• A.Managing the rights to use a service or group of services
• B.Providing physical security for staff at data centers and other buildings
• C.Managing access to the service desk
• D.Managing access to computer rooms and other secure locations

Which one of the following is the BEST description of a service level agreement (SLA)?

• A.The part of a contract that specifies the responsibilities of each party
• B.An agreement between a service provider and an external supplier
• C.An agreement between the service provider and an internal organization
• D.An agreement between the service provider and their customer

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

• A.2 only
• B.3 only
• C.All of the above
• D.1 only