Online Access Free EX0-110 Exam Questions

Which one of the following is based upon Best Practices from the service management community?

• A.ITIL
• B.CMMI
• C.CobIT TM
• D.Six Sigma

What triggers a re-test of the Availability and Service Continuity plans?

• A.a major change to the business environment
• B.six months having passed since the last test
• C.significant periods of unplanned non-availability
• D.a major disaster having occurred

What may define the scope of Service Management in the Service Management plan?

• A.The location of the services
• B.The number of staff
• C.The specific processes undertaken
• D.The size of the infrastructure

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

• A.quarterly
• B.monthly
• C.only when there is a business need to change the service
• D.annually

Which of the following is a benefit of ISO/IEC 20000 certification?

• A.It shows that the highest possible quality level has been achieved.
• B.It shows that a company manages IT Services according to an independently audited quality standard.
• C.It shows that a company takes quality seriously and that each service is independently audited before it is being delivered.
• D.It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.