Online Access Free EX0-114 Exam Questions

What is a Configuration Baseline?

• A.A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
• B.A configuration audit report
• C.The change requests allocated to a release
• D.A benchmark of the service provider's capability

When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider's corporate objectives / requirements?

• A.The budget available to Human Resources
• B.Any standards defined by the company itself
• C.A competitor's process management system
• D.The time to update the process documentation

A Release policy needs to be documented and agreed. What must be included in the Release policy?

• A.Releases Requests For Change (RFCs)
• B.an analysis of the success or failure of
• C.the frequency and type of Releases
• D.the Release dates

What can be improved by achieving quality objectives?

• A.Relationship with unauthorized patties
• B.Personal satisfaction of the Configuration Manager
• C.Relationship with interested suppliers
• D.Effectiveness of the service

What are the key contents of an IT Service Management system?

• A.Systematic processes for ticket recording and follow-up only
• B.A software system to monitor the key performance indicators (KPIs)
• C.A software system for the ticket
• D.A documented organizational and operational structure