Online Access Free EX0-115 Exam Questions

Which process has the intent to ensure that the available supply of processing power matches the business demands, both now and in the future?

• A.Capacity management
• B.Service continuity management
• C.Availability management
• D.Budgeting and accounting for services

What may define the scope of Service Management in the Service Management plan?

• A.the number of staff
• B.the location of the services
• C.the size of the infrastructure
• D.the specific processes undertaken

The contents of a service must be agreed between the service provider and the interested parties.
Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?

• A.Delivery method
• B.Cost
• C.Purpose
• D.Formatting

Why is a Service management system required?

• A.To manage the financial costs of service delivery according to agreed budgets
• B.To deliver a fit for purpose service that is aligned to the agreed customer requirements
• C.To guarantee that Service levels will be met in all circumstances
• D.To satisfy the needs of legislative requirements across the world

What is the best definition of "Quality system"?

• A.mandatory Quality management practices followed by everyone in the service provider organizations
• B.organizational structure related to responsibilities, procedures and resources for implementing quality management
• C.ability to maintain availability of the IT infrastructure, services and supporting organization to ensure these requirements are met consistently
• D.set of the measures and procedures used to ensure that the services provided continue to fulfill the expectations of the customer and the relevant agreements