Online Access Free EX0-115 Exam Questions

Over the years, an insurance company has become more dependent on the information systems at the office. This has led to an arrangement which ensures the continual delivery of the most important IT services in the event of a major business disruption.
Which process is responsible to insure that the business requirements are met during such circumstances?

• A.Supplier management
• B.Availability management
• C.Service continuity management
• D.Service level management

Who or what should always be informed in case a release is rejected, delayed or cancelled?

• A.Incident management
• B.The senior management representative
• C.Change management
• D.Business relationship management

What can be improved by achieving quality objectives?

• A.Personal satisfaction of the Configuration Manager
• B.Relationship with unauthorized patties
• C.Effectiveness of the service
• D.Relationship with interested suppliers

How should the requirements for Service continuity and availability be identified?

• A.These should be identified on the basis of customer satisfaction investigations, so that the real user needs can be considered.
• B.These should be made up from service requirements and SLAs if available.
• C.These should be identified based upon historical data for major incidents and their business impact on the organization.
• D.These should be identified based upon the business priorities, Service level agreements (SLAs) and assessed risks.

Which of the documents below should be available as evidence of Service management planning and operations?

• A.an Ishikawa (Fishbone) diagram
• B.policies and plans for service compliance
• C.risk and impact checklists
• D.work instructions for storage monitoring