Online Access Free EX0-115 Exam Questions

What can be improved by achieving quality objectives?

• A.Relationship with interested suppliers
• B.Relationship with unauthorized patties
• C.Personal satisfaction of the Configuration Manager
• D.Effectiveness of the service

What is the contribution of Availability Management to the Service Level Management process?

• A.Availability Management provides information about the availability of the services being provided.
• B.Availability Management supplies data about the availability requirements of users.
• C.Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
• D.Availability Management acts in consultation with users to determine the availability of IT services.

What is the purpose of defining a Service management system?

• A.to ensure that new services are deliverable and manageable against the customer requirements
• B.to provide policies and a framework to enable effective management and implementation of all services
• C.to safeguard the implementation and delivery of Service Management
• D.to realize a Management System framework for IT Service Management

Service providers manage various documents and records to ensure effective planning, operation and control of Service management.
Which of these is a record?

• A.Service management policy
• B.Process description
• C.Change Advisory Board (CAB) meeting minutes
• D.Service level agreement (SLA)

Which process is responsible for supplying first-line support and assistance in daily use of iT services?

• A.Service reporting
• B.Service level management
• C.Availability management
• D.Incident management