Online Access Free EX0-117 Exam Questions

Which of the following processes are performed by the service desk?
1.Capacity management
2.Request fulfillment
3.Demand management
4.Incident management

• A.2 only
• B.2 and 4 only
• C.3 and 4 only
• D.All of the above

Which Functions are included in IT operations management?

• A.Facilities management and release management
• B.Network management and application management
• C.Technical management and change management
• D.IT operations control and facilities management

Which one of the following is the BEST definition of reliability?

• A.How long a service or configuration item (CI) can perform its function without failing
• B.How quickly a service or component can be restored to normal working order
• C.The availability of a service or component
• D.The level of risk that affects a service or process

Which of the following would be examined by a major problem review?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future

• A.2 and 3 only
• B.1 only
• C.All of the above
• D.1, 2 and 4 only

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

• A.To design and develop capabilities for service management
• B.To ensure that a service managed and operated accordance with constraints specified during design
• C.To provide good-quality knowledge and information about services
• D.To plan the resources required to manage a release