Online Access Free ITIL-F Exam Questions

Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

• A.2 and 3 only
• B.1 and 2 only
• C.1 and 3 only
• D.All of the above

Where should all master copies of controlled software and documentation be stored?

• A.In the definitive media library
• B.In the definitive security library
• C.In the definitive software library
• D.In the definitive production library

Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

• A.2 and 3 only
• B.1 and 2 only
• C.1 and 3 only
• D.All of the above

Which statement about the emergency change advisory board (ECAB) is CORRECT?

• A.The ECAB considers every high priority request for change
• B.Amongst the duties of the ECAB is the review of completed emergency changes
• C.The ECAB will be chaired by the IT director
• D.The ECAB will be used for emergency changes where there may not be time to call a full CAB

Which one of the following is NOT an aim of the change management process?

• A.To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
• B.To ensure that changes are recorded and evaluated
• C.To deliver and manage IT services at agreed levels to business users
• D.To ensure the impact of changes are understood