Online Access Free ITIL-F Exam Questions

What BEST describes the purpose of analyzing risk?

• A.To assess impact and probability
• B.To review remediation planning
• C.To assess impact and urgency
• D.To review transition planning

Which of the following is the BEST description of a service-based service level agreement (SLA)?

• A.The SLA covers one service, for all the customers of that service
• B.An SLA that covers all customers for all services
• C.An SLA for a service with no customers
• D.The SLA covers an individual customer group for all services they use

Access management is responsible for implementing policies defined in which process?

• A.Problem management
• B.Service portfolio management
• C.Change management
• D.Information security management

Which is an objective of access management?

• A.To assist with general information, complains or comments.
• B.To efficiently respond to requests for granting access to services.
• C.To defect changes of state that have significance for management of an IT service.
• D.To minimize the impact of incidents that cannot be prevented.

Can service operation improve efficiency in the business operation by automating common routines?

• A.Yes, through automating common routines, more productive work can be carried out
• B.No, automating common routines only results in preventing common problems
• C.Yes, through automating common routines and introducing the service knowledge management System (SKMS)
• D.No, automating common routines improves effectiveness but not efficiency