Online Access Free ITIL Exam Questions

Which guiding principle recommends collecting data before deciding what can be re-used?

• A.Progress interactively with feedback
• B.Start where you are
• C.Keep it simple and practical
• D.Focus on value

Which guiding principle recommends assessing the current state and deciding what can be reused?

• A.Progress iteratively with feedback
• B.Start where you are
• C.Collaborate and promote visibility
• D.Focus on value

Which practice identifies metrics that reflect the customer's experience of a service?

• A.Service level management
• B.Continual improvement
• C.Service desk
• D.Problem management

Which function is responsible for the management of a data centre?

• A.Technical management
• B.Service desk
• C.Facilities management
• D.Application management

Which is an example of a business related measurement?

• A.The number of problems resolved
• B.The average resolution time for incidents
• C.The number of passengers checked in
• D.The average time to response to change requests