Online Access Free ITILFND Exam Questions

Which one of the following can help determine the level of impact of a problem?

• A.Definitive media library (DML)
• B.Statement of requirements (SOR)
• C.Standard operating procedures (SOP)
• D.Configuration management system (CMS)

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

• A.Did we get there?
• B.Where do we want to be?
• C.Where are we now?
• D.How do we get there?

Which one of the following would NOT be defined as part of every process?

• A.Metrics
• B.Roles
• C.Functions
• D.Inputs and outputs

Which one of the following is NOT part of the service design stage of the service lifecycle?

• A.Measuring the effectiveness and efficiency of service design and the supporting processes
• B.Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
• C.Producing quality, secure and resilient designs for new or improved services
• D.Designing and maintaining all necessary service transition packages

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

• A.Service strategy
• B.Service operation
• C.Continual service improvement
• D.Service design