Online Access Free ITILFND Exam Questions

Which one of the following can help determine the level of impact of a problem?

• A.Definitive media library (DML)
• B.Standard operating procedures (SOP)
• C.Configuration management system (CMS)
• D.Statement of requirements (SOR)

Which of the following is NOT a valid objective of problem management?

• A.To restore service to a user
• B.To manage problems throughout their lifecycle
• C.To eliminate recurring incidents
• D.To prevent problems and their resultant Incidents

How is a service delivered between departments of same organization classified?

• A.Internal Service
• B.Mission Critical service
• C.Organizational service.
• D.External Service

Which one of the following activities would be performed by access management?

• A.Managing the rights to use a service or group of services
• B.Managing access to computer rooms and other secure locations
• C.Managing access to the service desk
• D.Providing physical security for staff at data centres and other buildings

Remediation planning is BEST described in which of the following ways?

• A.Planning how to compensate a user for a failed change
• B.Planning how to recover the cost of a change
• C.Planning the steps required to be taken if a change is unsuccessful
• D.Planning how to advise the change requestor of a failed change