Online Access Free ITILFND_V4 Exam Questions

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

• A.Centralized
• B.Virtual
• C.Local
• D.Outsourced

Which is part of service provision?

• A.The joint activities performed to ensure continual value co-creation
• B.The grouping of one or more services based on one or more products
• C.The management of resources configured to deliver the service
• D.The management of resources needed to consume the service

What is the purpose of the 'information security management' practice?

• A.To plan and manage the full lifecycle of all IT assets
• B.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
• C.To observe services and service components
• D.To protect the information needed by the organization to conduct its business

What is defined as any component that needs to be managed in order to deliver an IT service?

• A.A configuration item (CI)
• B.An IT asset
• C.A service request
• D.An incident

Which practice coordinates the classification, ownership and communication of service requests and incidents?

• A.Relationship management
• B.Supplier management
• C.Service desk
• D.Problem management