Online Access Free ITILFND_V4 Exam Questions

Which practice makes new services available for use?

• A.Release management
• B.IT asset management
• C.Deployment management
• D.Change enablement

Which statement about the purpose of the Monitoring and event management practice is TRUE?

• A.Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
• B.Systematically observe services and service components, and record and report selected changes of state identified as events
• C.Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
• D.Minimize the negative impact of incidents by restoring normal service operation as quickly as possible

What is the purpose of the 'monitoring and event management' practice?

• A.To manage workarounds and known errors
• B.To systematically observe services and service components
• C.To restore normal service operation as quickly as possible
• D.To capture demand for incident resolution and service requests

Which is described by the 'organizations and people' dimension of service management?

• A.Contracts and agreements
• B.Inputs and outputs
• C.Workflows and controls
• D.Communication and collaboration

Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

• A.Focus on value
• B.Collaborate and promote visibility
• C.Optimize and automate
• D.Progress iteratively with feedback