Online Access Free ITILFNDv4 Exam Questions

When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

• A.Direct observation
• B.Minimum viable product
• C.Analysis paralysis
• D.Feedback loop

Which describes a CORRECT approach to change authorization?

• A.Normal changes are typically implemented as service requests and authorized by the service desk
• B.Normal changes should be assessed and authorized before they are deployed
• C.Emergency changes should be authorized by as many people as possible to reduce risk
• D.Changes included in the change schedule are pre-authorized and do not need additional authorization

What is included in the purpose of the 'continual improvement' practice?

• A.Aligning the organization's practices and services with changing business needs
• B.Creating collaborative relationships with key suppliers to realize new value
• C.Ensuring that delivery of services is properly assessed, monitored, and improved against targets
• D.Identifying and continually improving relationships with and between stakeholders

Which is a financially valuable component that can contribute to the delivery of a service?

• A.Sponsor
• B.Service offering
• C.IT asset
• D.Configuration item

Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

• A.Defining the improvement plan
• B.Understanding the business mission
• C.Executing improvement actions
• D.Performing baseline assessments