Online Access Free ITILFNDv4 Exam Questions

Which is a service request?

• A.Requesting a workaround for an issue
• B.Requesting information about how to create a document
• C.Requesting investigation of a degraded service
• D.Requesting an enhancement to an application

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

• A.CIs
• B.suppliers
• C.customers
• D.assets

Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

• A.1 and 2
• B.1 and 3
• C.3 and 4
• D.2 and 4

How should the workflow for a new service request be designed?

• A.Leverage existing workflows whenever possible
• B.Use different workflows for each type of service request
• C.Avoid workflows for simple service requests
• D.Use a single workflow for all types of service request

Which term is used to describe the prediction and control of income and expenditure within an organization?

• A.Governance
• B.Accounting
• C.Budgeting
• D.Charging